Scarlett & Jo US FAQs | Your Questions Answered

Browse our FAQs for answers about products, orders, shipping, returns, and customer support. We're here to help every step of the way.

On this page: Our Plus-Size Dresses | Sizing & Fit | Ordering & Payment | Shipping & Delivery | Returns & Exchanges | Customer Support & Account

Our Plus-Size Dresses

What is Scarlett & Jo and what makes you different?

Scarlett & Jo is a British plus-size fashion brand specializing in elegant occasion wear (US sizes 8–28) that differentiates itself through proprietary Advanced Fit Technology™, POWERFIT™ Mesh, and MagicBand™ for a superior fit. Unlike brands that simply scale up standard patterns, every dress is designed specifically for plus-size bodies using our proprietary technologies. Our dresses are designed, tailored, and manufactured in the UK with comfort-stretch fabrics and thoughtful construction.

Why customers choose us: Customers choose Scarlett & Jo for our 4.6/5 Loox rating, 100% satisfaction guarantee, free US returns, and dresses specifically engineered for curves, not adapted from straight sizes.

What is Advanced Fit Technology™?

Advanced Fit Technology™ is our proprietary design system that ensures every Scarlett & Jo dress is engineered specifically for plus-size bodies. Rather than scaling up standard patterns, we design from the ground up for curves — adjusting proportions, seam placement, and construction at every size. The result is a dress that fits, flatters, and supports without the need to size up. Learn more about Advanced Fit Technology™.

What is POWERFIT™?

POWERFIT™ Mesh is our proprietary built-in support fabric used in key areas of our dresses to provide gentle shaping and smoothing without the need for shapewear. It is breathable, comfortable, and designed to work with your body throughout the day.

What is MagicBand™?

MagicBand™ is our innovative waistband construction that sits comfortably against the body, stays in place throughout the day, and creates a defined waist without digging in or rolling. It is built into the waist of our dresses and skirts.

Sizing & Fit

What sizes does Scarlett & Jo offer and how do they fit?

Scarlett & Jo offers US sizes 8–28 (UK sizes 12–32). Our dresses are designed to be true to size — you should not need to size up. Each dress is engineered specifically for curves using Advanced Fit Technology™, so the fit is designed to flatter at every size. If you are between sizes, we recommend sizing up for comfort. Visit our Size Guide for full measurements and a US-to-UK size conversion chart.

How do I measure myself for a Scarlett & Jo dress?

To measure yourself, you will need a soft tape measure. Measure your bust at the fullest point, your waist at the narrowest point, and your hips at the fullest point. Compare your measurements to the size chart on our Size Guide page. If you are between sizes, size up for the most comfortable fit.

Should I size up or down in Scarlett & Jo dresses?

Our dresses are designed to be true to size, so in most cases you should order your usual US size equivalent. If you are between sizes, we recommend sizing up. If you are unsure, our customer service team is happy to advise — email info@scarlettandjo.com with your measurements and the dress you are interested in.

Do your dresses stretch and are they comfortable all day?

Yes. Our dresses are made with comfort-stretch fabrics that move with your body throughout the day. The POWERFIT™ Mesh provides gentle support without restricting movement, and the MagicBand™ waistband stays comfortable even when sitting for extended periods. Our dresses are designed for all-day wear — from morning events to evening celebrations.

Ordering & Payment

How do I place an order and what payment methods do you accept?

You can place an order directly on scarlettandjo.com. We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption. Prices are displayed in US Dollars (USD) and include no hidden fees.

Can I change or cancel my order after placing it?

Orders are processed immediately, so changes or cancellations are usually not possible. If you need to modify your order, contact us within 1 hour at info@scarlettandjo.com. If your order has not yet been dispatched, we will do our best to help. After dispatch, you can use our returns service. We recommend double-checking your size, color, and delivery address before completing checkout.

Can I use a gift card or discount code?

Yes. Enter your gift card or discount code at checkout — the value will be deducted from your total automatically. Any remaining gift card balance stays on the card for future orders. Discount codes should be entered in the "Discount Code" field at checkout and clicked "Apply." Sign up for our newsletter for exclusive offers, seasonal sales, and first-order discounts.

Will I be charged sales tax?

Sales tax is calculated at checkout based on your delivery address and applicable state tax rates. The tax amount will be clearly displayed before you complete your order.

Shipping & Delivery

Where does Scarlett & Jo ship in the US and how long does delivery take?

We ship to all 50 US states from our US warehouse in Irving, Texas. Standard delivery takes 3–5 business days. All deliveries include tracking sent via email once your order has been dispatched. For full details, visit our Delivery Information page.

How much does US shipping cost?

Standard US shipping is free on all orders. All orders include tracking — you will receive tracking information via email once dispatched with real-time updates.

What if my order doesn't arrive?

If your order has not arrived within 7 business days of dispatch, please check your tracking link first. If your order is still showing as undelivered, contact us at info@scarlettandjo.com and we will send a replacement or issue a full refund if the order is confirmed as lost.

Returns & Exchanges

What is your US returns policy and how do I return an item?

You can return any item within 28 days of delivery, free of charge. We provide a prepaid returns label — simply email us at info@scarlettandjo.com with your order number and we will send your label straight away. Once we receive your return, refunds are processed within 10 working days back to your original payment method. There are no restocking fees and no questions asked.

For full details including what can be returned, the returns address, and how to track your refund, see our Returns Policy.

Can I exchange an item for a different size?

Yes — if your size isn't quite right, return your item within 28 days using your free prepaid label and place a new order in the correct size. Email us at info@scarlettandjo.com with your order number to request your prepaid label. Refunds on the returned item are processed within 10 working days. See our Returns Policy for full details.

What if my dress arrived damaged or doesn't fit?

If your dress arrived damaged or faulty, contact us immediately at info@scarlettandjo.com with photos and we will send an immediate replacement or issue a full refund. If it does not fit, please refer to our returns and exchange policy above, and our styling team can help you choose the right size for your next order.

Customer Support & Account

How can I contact customer service?

You can contact our customer service team via email at info@scarlettandjo.com (24-hour response, 48 hours during peak periods), via Live Chat on our website (Monday to Friday, 9am–5pm GMT / 4am–12pm EST), or via social media on Instagram, Facebook, and TikTok @scarlettandjo. We also offer personalised styling consultations, size recommendations, and outfit advice.

How do I manage my account, track orders, or reset my password?

Sign up for a Scarlett & Jo account for faster checkout, order tracking, saved favourites, and exclusive offers. To track an order, log in and go to "My Orders." To reset your password, click "Forgot Password" on the login page — a reset link will arrive within 15 minutes (check your spam folder if it does not appear ).

Is Scarlett & Jo trustworthy and do you have a satisfaction guarantee?

Absolutely. Scarlett & Jo is a UK-based brand with a 4.6/5 rating on Loox and a 100% satisfaction guarantee on all orders, including sale items. We offer free US shipping, fast refunds, no restocking fees, and no questions asked returns. All payments are secured with SSL encryption.

Can I share photos of my dress on social media?

Yes, we love it! Share your photos by tagging @scarlettandjo and using #scarlettandjo. We regularly feature customer photos on our social media, website, and newsletters (with permission). Follow us for photo contests and prizes!

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