Privacy Statement & Cookie Policy | Scarlett & Jo

1. The Information We Collect

We may collect and process the following information about you:

Information that you provide to us when you register your details with Scarlett & Jo or fill out forms on the site.
Information about you which you include in any emails or letters that you send to us.
Information about your usage of the site.
Information about your device, which may include your IP address, operating system, and browser type, for system administration and to report aggregate statistical data about browsing actions and patterns.

2. What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address.

We may use your information in the following ways:

To ensure that content from our site is presented in the most effective manner.
To provide customer service, deal with enquiries, and handle complaints.
To notify you about important changes to the site or our services.
To administer, support, improve, optimise, and develop our site.
For internal marketing and demographic studies.
For security purposes.
To share with third parties to perform ad measurement services on Scarlett & Jo's behalf.

With your permission, we may also send you emails about new Scarlett & Jo designs, news, and exciting offers. You may opt out of receiving marketing communications at any time by contacting us at info@scarlettandjo.com.

The data that we collect from you may be transferred to, and stored in, a secure vault accessible only by Scarlett & Jo team members engaged in the fulfilment of your order and the processing of your payment details. By submitting your personal data, you agree to this transfer, storing, or processing.

By visiting our site and/or registering your details with Scarlett & Jo, you consent to us collecting, storing, using, and (if applicable) transferring your personal information in accordance with this privacy policy.

How do I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting your information at any time by emailing info@scarlettandjo.com or writing to us at: Just Jo (Holding) Limited, 1 Kings Avenue, London, N21 3NA.

4. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. Third-Party Services & Links

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Cookie Policy & Declaration

Cookies are small amounts of information in the form of text files that we store on your computer. Cookies allow us to monitor website traffic, improve the site's usability, and personalise the content for you. We may use an analytics service provider for website traffic analysis and reporting.

A few of the methods that may be used to store or access information include:

Cookies: Text files placed on a device when a user visits a website. They can be temporary (session) or permanent (persistent), and first-party or third-party.
Flash Cookies: Data files placed on your device via the Adobe Flash plug-in.
HTML5: Cookies programmed through HTML5 local storage that do not require a plug-in.
ETag: An opaque identifier assigned by a web server that acts as a form of device identifier.

Your Consent to Our Use of Cookies If you do not change your browser settings to disable, remove, or reject cookies, you are deemed to consent to our use of cookies on our site. We are not required to obtain your consent for cookies that are strictly necessary for Scarlett & Jo to provide the services you have requested.

Managing Cookies If you do not wish for cookies to be installed on your computer, you can change your browser settings to disable, remove, or reject them. Please consult the "Help" section of your browser for instructions. Please be aware that if you disable cookies, some parts of our site will not work and we may not be able to fulfil your orders.

8. Questions and Contact Information

You may at any time request access to your personal data. We reserve the right to ask for proof of identity and to charge a fee of £10 to meet our costs in granting any data access request.

Scarlett & Jo (registered address: Just Jo (Holding) Limited, 1 Kings Avenue, London, N21 3NA) is your data controller in relation to any personal data that you provide to us. If you wish to know what information we hold about you or have any queries about this privacy policy, please contact our nominated representative at info@scarlettandjo.com.

Frequently Asked Questions

How do I unsubscribe from Scarlett & Jo marketing emails?

You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email you receive from us. Alternatively, you can email us at info@scarlettandjo.com and we will remove you from our mailing list promptly.

How do I request access to my personal data?

Under UK GDPR, you have the right to request a copy of the personal data we hold about you. To make a subject access request, please email info@scarlettandjo.com with your request. We reserve the right to ask for proof of identity and to charge a fee of £10 to meet our costs in providing this information.

Does Scarlett & Jo sell my personal data to third parties?

No. Scarlett & Jo does not sell your personal data to third parties. We may share your data with selected third-party service providers (such as payment processors and ad measurement services) only to the extent necessary for them to perform services on our behalf, and in accordance with this privacy policy.

How do I delete my Scarlett & Jo account?

To request the deletion of your Scarlett & Jo account and associated personal data, please email info@scarlettandjo.com with your request. Please note that we may be required to retain certain information for legal or accounting purposes.

How do I disable cookies on the Scarlett & Jo website?

You can disable cookies by changing the settings in your internet browser. Please consult the "Help" section of your browser for instructions on how to disable, remove, or reject cookies. Please be aware that disabling cookies may affect the functionality of our website and your ability to place orders.

Who is the data controller for Scarlett & Jo?

The data controller for Scarlett & Jo is Just Jo (Holding) Limited, registered address: 1 Kings Avenue, London, N21 3NA. For all data protection queries, please contact our nominated representative at info@scarlettandjo.com.

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Last Updated: 28.06.2026

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