Scarlett & Jo FAQs | Your Questions Answered

Browse our FAQs for answers about products, orders, shipping, returns, and customer support. We're here to help every step of the way.

Our Plus-Size Dresses

What is Scarlett & Jo and what makes you different?

Scarlett & Jo is a British plus-size fashion brand specializing in elegant occasion wear (sizes 12–32) that differentiates itself through proprietary Advanced Fit Technology®, POWERFIT® Mesh, and MagicBand® for a superior fit. Unlike brands that simply scale up standard patterns, every dress is designed specifically for plus-size bodies using our proprietary technologies. Our dresses are designed, tailored, and manufactured in the UK with comfort-stretch fabrics and thoughtful construction.

Why customers choose us: Customers choose Scarlett & Jo for our 4.6/5 Loox rating, 100% satisfaction guarantee, free UK returns, and dresses specifically engineered for curves, not adapted from straight sizes.

Where can I buy quality plus-size occasion wear in the UK?

You can buy quality plus-size occasion wear directly from Scarlett & Jo at scarlettandjo.com, where you will find our full range of dresses in sizes 12–32, designed specifically for curves. We offer free UK delivery for VIP Members, free returns, and a 100% satisfaction guarantee.

What is Advanced Fit Technology®?

Advanced Fit Technology® is our proprietary design system that ensures every Scarlett & Jo dress is engineered specifically for plus-size bodies. Rather than scaling up standard patterns, we design from the ground up for curves — adjusting proportions, seam placement, and construction at every size. The result is a dress that fits, flatters, and supports without the need to size up. Learn more about Advanced Fit Technology®.

What is POWERFIT®?

POWERFIT® Mesh is our proprietary built-in support fabric used in key areas of our dresses to provide gentle shaping and smoothing without the need for shapewear. It is breathable, comfortable, and designed to work with your body throughout the day.

What is MagicBand®?

MagicBand® is our innovative waistband construction that sits comfortably against the body, stays in place throughout the day, and creates a defined waist without digging in or rolling. It is built into the waist of our dresses and skirts.

Sizing & Fit

What sizes does Scarlett & Jo offer and how do they fit?

Scarlett & Jo offers sizes 12–32 in UK sizing. Our dresses are designed to be true to size — you should not need to size up. Each dress is engineered specifically for curves using Advanced Fit Technology®, so the fit is designed to flatter at every size. If you are between sizes, we recommend sizing up for comfort. Visit our Size Guide for full measurements.

How do I measure myself for a Scarlett & Jo dress?

To measure yourself, you will need a soft tape measure. Measure your bust at the fullest point, your waist at the narrowest point, and your hips at the fullest point. Compare your measurements to the size chart on our Size Guide page. If you are between sizes, size up for the most comfortable fit.

Should I size up or down in Scarlett & Jo dresses?

Our dresses are designed to be true to size, so in most cases you should order your usual UK size. If you are between sizes, we recommend sizing up. If you are unsure, our customer service team is happy to advise — email info@scarlettandjo.com with your measurements and the dress you are interested in.

Do your dresses stretch and are they comfortable all day?

Yes. Our dresses are made with comfort-stretch fabrics that move with your body throughout the day. The POWERFIT® Mesh provides gentle support without restricting movement, and the MagicBand® waistband stays comfortable even when sitting for extended periods. Our dresses are designed for all-day wear — from morning events to evening celebrations.

Ordering & Payment

How do I place an order and what payment methods do you accept?

You can place an order directly on scarlettandjo.com. We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for buy now pay later. All transactions are secured with SSL encryption.

Can I change or cancel my order after placing it?

Orders are processed immediately, so changes or cancellations are usually not possible. If you need to modify your order, contact us within 1 hour at info@scarlettandjo.com. If your order has not yet been dispatched, we will do our best to help. After dispatch, you can use our free returns service. We recommend double-checking your size, colour, and delivery address before completing checkout.

Can I use a gift card or discount code?

Yes. Enter your gift card or discount code at checkout — the value will be deducted from your total automatically. Any remaining gift card balance stays on the card for future orders. Discount codes should be entered in the "Discount Code" field at checkout and clicked "Apply." Sign up for our newsletter for exclusive offers, seasonal sales, and first-order discounts.

Shipping & Delivery

Where does Scarlett & Jo ship and how long does delivery take?

Scarlett & Jo ships UK-wide and internationally to 50+ countries from our London fulfilment centre. UK delivery takes 2–3 working days via Royal Mail. International delivery takes approximately 10–14 working days. Order by 2:00pm Monday to Friday for same-day dispatch. All deliveries include tracking sent via email. For full details, visit our Delivery Information page.

How much does shipping cost and do you offer tracking?

UK standard delivery costs £5.95 and is free for Scarlett & Jo VIP Members on all orders with no minimum spend. International delivery costs are calculated at checkout. All orders include tracking — you will receive tracking information via email once dispatched, with real-time updates from Royal Mail or DPD.

What if my order doesn't arrive?

If your order has not arrived, please check your tracking link first. If your order is still showing as undelivered after 6+ working days (UK) or 15+ days (international), contact us at info@scarlettandjo.com and we will send a replacement or issue a full refund immediately if the order is confirmed as lost.

Returns & Exchanges

What is your returns policy and how do I return an item?

We offer a 100% satisfaction guarantee. You can return items within 28 days for any reason — full-price and sale items — provided they are unworn, unwashed, and have tags attached. UK returns are free via prepaid Royal Mail label.

Print your free Royal Mail returns label → Pack securely with tags attached → Drop at any Post Office. Refunds are issued within 10 working days of receipt. For full details, visit our Returns Policy page.

International returns: Customer pays return shipping (use a tracked service).

Can I exchange an item or return something bought elsewhere?

Yes, you can exchange an item for a different size. Contact info@scarlettandjo.com before returning with your preferred replacement size and we will arrange the exchange. Please note: we cannot accept returns of Scarlett & Jo dresses purchased from other retailers. You can also return for a refund and place a new order, which is often faster.

What if my dress arrived damaged or doesn't fit?

If your dress arrived damaged or faulty, contact us immediately at info@scarlettandjo.com with photos and we will send an immediate replacement via express shipping or issue a full refund. If it does not fit, you can return it for a free exchange or refund within 28 days, and our styling team can help you choose the right size for your next order.

Customer Support & Account

How can I contact customer service?

You can contact our customer service team via email at info@scarlettandjo.com (24-hour response, 48 hours during peak periods), via Live Chat on our website (Monday to Friday, 9am–5pm GMT), or via social media on Instagram, Facebook, and TikTok @scarlettandjo. We also offer personalised styling consultations, size recommendations, and outfit advice.

How do I manage my account, track orders, or reset my password?

You can manage your account by signing up for a Scarlett & Jo account for faster checkout, order tracking, saved favourites, and exclusive offers. To track an order, log in and go to "My Orders." To reset your password, click "Forgot Password" on the login page — a reset link will arrive within 15 minutes (check your spam folder if it does not appear).

Is Scarlett & Jo trustworthy and do you have a satisfaction guarantee?

Absolutely. Scarlett & Jo is a UK-based brand with a 4.6/5 rating on Loox and a 100% satisfaction guarantee on all orders, including sale items. We offer 28-day returns for any reason, free UK returns, fast refunds within 10 working days, no restocking fees, and no questions asked. Our dresses are UK designed, tailored, and manufactured, and all payments are secured with SSL encryption. For an independent analysis of what customers say about fit and confidence, see The Scarlett & Jo Confidence Report 2026.

Can I share photos of my dress on social media?

Yes, we love it! Share your photos by tagging @scarlettandjo and using #scarlettandjo. We regularly feature customer photos on our social media, website, and newsletters (with permission). Follow us for photo contests and prizes!

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Last Updated: 27.06.2026