Discount & Voucher Code Terms & Conditions | Scarlett & Jo

Q: How do I get my 10% Member discount?

Your 10% Member discount applies automatically at checkout when you are logged into your registered Scarlett & Jo account. There is no code to enter — simply make sure you are signed in before you begin shopping. If the discount is not showing in your basket, please contact us via Live Chat or email info@scarlettandjo.com before completing your order.

Q: How do I get my 20% VIP discount?

Your 20% VIP discount applies automatically at checkout when you are logged into your registered Scarlett & Jo VIP account. No code is required. If your VIP discount is not appearing, please contact us via Live Chat or email info@scarlettandjo.com before completing your order, as discounts cannot be applied retrospectively.

Q: How do I use my NHS discount?

The NHS discount (10%) must be manually entered at checkout. Enter your valid NHS discount code in the discount code box on the checkout page before completing your order. The NHS discount is available to NHS workers, volunteers, and their families.

Q: Can a discount be applied after I have placed my order?

No. Discounts cannot be applied retrospectively. Once an order has been placed, we are unable to add, change, or apply a discount to it. Please ensure your discount is showing in your basket before completing checkout. If you are having any difficulty, contact us via Live Chat or email info@scarlettandjo.com before placing your order.

General Terms | How Discounts Are Applied | Need Help? | FAQs

General Voucher Code Terms

A "Discount Code" or "Voucher Code" refers to a code that must be entered at checkout, or a discount that applies automatically to your basket, in order to receive a benefit on your online transaction.

Each discount or voucher code is subject to the specific terms and conditions stated on the offer, as well as these general terms and conditions. In the event of any inconsistency, the specific offer terms prevail.
Discounts are not redeemable for cash and cannot be used to purchase gift cards.
Valid only for qualifying purchases made directly on Scarlettandjo.com.
Must be redeemed within the stated validity period.
Discounts cannot be applied retrospectively. They cannot be applied to previously placed orders or products not in stock at the time of purchase.
Discounts are applied to the order value prior to shipping costs.
Voucher codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
Not transferable or redeemable for cash or credit.
Ongoing offers are subject to change without notice.

How Discounts Are Applied

We operate two types of discounts: automatic discounts and manual voucher codes. Please review your basket carefully before completing your order to ensure your discount has been applied correctly.

Automatic Discounts

The following discounts apply automatically at checkout when you are logged into your qualifying customer account:

10% Member Discount — applies automatically for registered Scarlett & Jo Members.
20% VIP Discount — applies automatically for registered Scarlett & Jo VIP Members.

Manual Voucher Codes

The following discounts must be manually entered at checkout prior to completing the order:

NHS Discount (10%) — for NHS workers, volunteers, and their families. Enter your valid NHS code in the discount box at checkout.

Need Help With a Discount?

If an automatic discount is not applying to your basket, or your manual code is not working, please contact our customer service team prior to checking out. As stated above, discounts cannot be applied retrospectively once an order is placed.

Frequently Asked Questions

How do I get my 10% Member discount?

Your 10% Member discount applies automatically at checkout when you are logged into your registered Scarlett & Jo account. There is no code to enter — simply make sure you are signed in before you begin shopping. If the discount is not showing in your basket, please contact us via Live Chat or email info@scarlettandjo.com before completing your order.

How do I get my 20% VIP discount?

Your 20% VIP discount applies automatically at checkout when you are logged into your registered Scarlett & Jo VIP account. No code is required. If your VIP discount is not appearing, please contact us via Live Chat or email info@scarlettandjo.com before completing your order, as discounts cannot be applied retrospectively.

How do I use my NHS discount?

The NHS discount (10%) must be manually entered at checkout. Enter your valid NHS discount code in the discount code box on the checkout page before completing your order. The NHS discount is available to NHS workers, volunteers, and their families.

Can I use more than one discount code at the same time?

No — discount codes and offers cannot be combined. Only one discount can be applied per order unless otherwise stated on the specific offer. This includes combining a voucher code with an automatic Member or VIP discount.

Can a discount be applied after I have placed my order?

No. Discounts cannot be applied retrospectively. Once an order has been placed, we are unable to add, change, or apply a discount to it. Please ensure your discount is showing in your basket before completing checkout. If you are having any difficulty, contact us via Live Chat or email info@scarlettandjo.com before placing your order.

Do discount codes apply to sale items?

Yes — Scarlett & Jo discount codes, including Member, VIP, and NHS discounts, apply to both full-price and sale items unless otherwise stated on the specific offer.

What should I do if my discount is not working?

If your automatic Member or VIP discount is not applying, or your NHS code is not being accepted, please contact us before completing your order. You can reach us via Live Chat on the website or by emailing info@scarlettandjo.com. Remember: discounts cannot be applied once an order has been placed, so it is important to resolve any issues before checking out.

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Last Updated: 28.06.2026