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We want your order to reach you quickly and safely. All US orders are fulfilled from our US warehouse at Green Worldwide LLC, Irving, Texas and dispatched Monday to Friday. We offer free standard shipping on all US orders.
On this page: The Quick Answer | Standard Shipping | Dispatch & Cut-off Times | Order Tracking | FAQs | Need Help?
| US Standard Shipping | Free on all orders |
| Estimated Delivery Time | 3–5 business days from dispatch |
| Dispatch Days | Monday to Friday only |
| Order Cut-off Time | 2:00pm CT (orders placed after 2:00pm CT Friday are dispatched Monday) |
| Fulfilled From | Green Worldwide LLC, Irving, Texas, USA |
Standard shipping is free on all US orders, with no minimum order value. Orders are fulfilled from our US warehouse in Irving, Texas, and delivered by our US carrier partner. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Estimated delivery is 3–5 business days from the date of dispatch. Please note that delivery times are estimates and may be affected by carrier delays, public holidays, or high-demand periods such as Black Friday and the holiday season.
We dispatch orders Monday to Friday only. Orders are not dispatched on weekends or US federal public holidays.
Please allow up to 24 hours for your order to be processed and dispatched during busy periods.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your parcel. If you have not received your shipping confirmation within 2 business days of placing your order, please check your spam/junk folder before contacting us.
You can also track your order by logging into your account at scarlettandjo.com and viewing your order history.
Standard shipping is free on all US orders with no minimum spend required.
Orders are typically delivered within 3–5 business days of dispatch. Please note that business days are Monday to Friday, excluding US federal public holidays.
All US orders are fulfilled from our US warehouse at Green Worldwide LLC, Irving, Texas. This means your order is shipped domestically within the United States — there are no import duties, customs fees, or international shipping delays.
No. Because your order is fulfilled and shipped entirely within the United States, there are no customs duties, import taxes, or carrier handling fees. Sales tax may be applied at checkout depending on your state — see our FAQs for more information.
At this time, we offer free standard shipping (3–5 business days) only. We are working to introduce additional shipping options in the future. Please contact us or sign up to our newsletter to be notified when expedited shipping becomes available.
This will depend on your carrier's standard procedure. In most cases, the carrier will attempt redelivery, leave the parcel in a safe location, or leave a delivery notification card with instructions for collecting or rescheduling your delivery. Please refer to your tracking information for carrier-specific instructions.
If your estimated delivery window has passed and your order has not arrived, please first check your tracking information using the link in your shipping confirmation email. If your tracking shows the parcel as delivered but you have not received it, or if there has been no tracking update for more than 3 business days, please contact us and we will investigate with the carrier on your behalf.
We process orders quickly, so we cannot guarantee that address changes can be made after an order is placed. Please contact us as soon as possible if you need to amend your delivery address, and we will do our best to help before your order is dispatched.
This page covers US domestic shipping only. For international shipping options, please visit our main Delivery Information page.
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