Delivery Information | Scarlett & Jo

We want your order to reach you quickly and safely. All US orders are fulfilled from our US warehouse at Green Worldwide LLC, Irving, Texas and dispatched Monday to Friday. We offer free standard shipping on all US orders.

On this page: The Quick Answer | Standard Shipping | Dispatch & Cut-off Times | Order Tracking | FAQs | Need Help?

The Quick Answer

US Standard Shipping Free on all orders
Estimated Delivery Time 3–5 business days from dispatch
Dispatch Days Monday to Friday only
Order Cut-off Time 2:00pm CT (orders placed after 2:00pm CT Friday are dispatched Monday)
Fulfilled From Green Worldwide LLC, Irving, Texas, USA


US Standard Shipping

Standard shipping is free on all US orders, with no minimum order value. Orders are fulfilled from our US warehouse in Irving, Texas, and delivered by our US carrier partner. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Estimated delivery is 3–5 business days from the date of dispatch. Please note that delivery times are estimates and may be affected by carrier delays, public holidays, or high-demand periods such as Black Friday and the holiday season.

Dispatch & Cut-off Times

We dispatch orders Monday to Friday only. Orders are not dispatched on weekends or US federal public holidays.

  • Orders placed before 2:00pm CT on Friday will be dispatched the same day where possible, with delivery estimated within 3–5 business days
  • Orders placed after 2:00pm CT on Friday will be dispatched on the following Monday
  • Orders placed on a US federal public holiday will be dispatched on the next working day

 

Please allow up to 24 hours for your order to be processed and dispatched during busy periods.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your parcel. If you have not received your shipping confirmation within 2 business days of placing your order, please check your spam/junk folder before contacting us.

You can also track your order by logging into your account at scarlettandjo.com and viewing your order history.

Frequently Asked Questions

How much does shipping cost?

Standard shipping is free on all US orders with no minimum spend required.

How long does delivery take?

Orders are typically delivered within 3–5 business days of dispatch. Please note that business days are Monday to Friday, excluding US federal public holidays.

Where are US orders fulfilled from?

All US orders are fulfilled from our US warehouse at Green Worldwide LLC, Irving, Texas. This means your order is shipped domestically within the United States — there are no import duties, customs fees, or international shipping delays.

Will I have to pay customs duties or import taxes?

No. Because your order is fulfilled and shipped entirely within the United States, there are no customs duties, import taxes, or carrier handling fees. Sales tax may be applied at checkout depending on your state — see our FAQs for more information.

Do you offer expedited or next-day shipping?

At this time, we offer free standard shipping (3–5 business days) only. We are working to introduce additional shipping options in the future. Please contact us or sign up to our newsletter to be notified when expedited shipping becomes available.

What happens if I'm not home when my order is delivered?

This will depend on your carrier's standard procedure. In most cases, the carrier will attempt redelivery, leave the parcel in a safe location, or leave a delivery notification card with instructions for collecting or rescheduling your delivery. Please refer to your tracking information for carrier-specific instructions.

My order hasn't arrived — what should I do?

If your estimated delivery window has passed and your order has not arrived, please first check your tracking information using the link in your shipping confirmation email. If your tracking shows the parcel as delivered but you have not received it, or if there has been no tracking update for more than 3 business days, please contact us and we will investigate with the carrier on your behalf.

Can I change my delivery address after placing an order?

We process orders quickly, so we cannot guarantee that address changes can be made after an order is placed. Please contact us as soon as possible if you need to amend your delivery address, and we will do our best to help before your order is dispatched.

Do you ship outside the United States?

This page covers US domestic shipping only. For international shipping options, please visit our main Delivery Information page.

Need More Help?

 

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