Returns Information | Scarlett & Jo

We want you to love your dress. If something isn't right, returning it is simple and free. Please read our US returns policy below — our US returns process is handled entirely within the United States.

The Quick Answer

Return window	28 days from the date you receive your order
US returns cost	Free — prepaid returns label included with every order
Exchanges	Yes — for a different size
Refund timescale	Within 10 working days of us receiving your return
Condition required	Unworn, with the white returns tag still attached
Returns address	Scarlett & Jo Returns, Green Worldwide Shipping, 2611 Regent Blvd, Suite 300, Irving, TX 75063

How to Return a Scarlett & Jo US Order

Step 1 — Check your return is eligible

Items must be returned within 28 days of receipt, unworn, and with the white returns tag still attached. Items do not need to be in their original packaging, but must be securely wrapped to avoid damage in transit.

Step 2 — Use your prepaid returns label

Every Scarlett & Jo US order includes a prepaid returns label. Simply attach it to your parcel and drop it at your nearest carrier drop-off point. You will be given a receipt and a tracking number — keep this safe as proof of postage.

Step 3 — Send your parcel to our US returns address

Scarlett & Jo Returns
Green Worldwide Shipping
2611 Regent Blvd, Suite 300
Irving, TX 75063
United States

Step 4 — We'll process your refund

Once your return arrives at our US warehouse and passes inspection, your refund will be processed within 10 working days. You will receive it via the same payment method used when you placed your order. Please note that original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Exchanging for a Different Size

We offer size exchanges for US orders. To request an exchange, tick the Exchange box (E) on the returns form included with your order and clearly write the size you need. We will send your replacement as soon as your return is received and inspected.

Please refer to our US Size Guide before requesting an exchange to ensure you select the correct size. Our garments are labeled in UK sizes — the size guide includes a full US to UK conversion chart.

Faulty or Damaged Items

If your item arrived damaged or faulty, please contact us as soon as possible at info@scarlettandjo.com with a photo of the fault. Once we have confirmed the fault, we will refund you in full — including your original delivery charge — within 28 days of confirmation. In many cases we can arrange a replacement.

Please do not return a faulty item before contacting us, as we may be able to resolve the issue without requiring a return.

Cancelling Your Order

If you need to cancel before your order has been dispatched, please email info@scarlettandjo.com as soon as possible. We process orders quickly, so we cannot guarantee cancellation once an order has been placed, but we will do our best to help.

If your order has already been dispatched, you can return it using the standard returns process above once it arrives. Your statutory rights are not affected.

Important: Where Did You Buy Your Item?

Orders placed directly on scarlettandjo.com can only be returned to us directly. We cannot accept returns or exchanges for items purchased from any third-party retailer. If you purchased from another retailer, please contact them directly regarding their returns policy.

Frequently Asked Questions

How do I return a Scarlett & Jo US order?

Attach the prepaid returns label included with your order to your securely wrapped parcel and drop it at your nearest carrier drop-off point. Items must be returned within 28 days of receipt, unworn, with the white returns tag still attached.

Are US returns free?

Yes. A prepaid returns label is included with every US order, making returns completely free of charge.

What if I have lost my prepaid returns label?

Please contact us at info@scarlettandjo.com and we will arrange a replacement returns label for you.

How long do I have to return an item?

You have 28 days from the date you receive your order to return it. Items must be unworn and have the white returns tag still attached.

How long does a refund take?

Once your return is received and inspected at our US warehouse, refunds are processed within 10 working days. You will be refunded via the same payment method used at checkout.

Can I exchange for a different size?

Yes. Tick the Exchange box (E) on the returns form included with your order and write the size you need. We will send your replacement once your return is received. Please check our US Size Guide to confirm your size before requesting an exchange.

What condition must items be in to qualify for a return?

Items must be unworn, unmarked, and have the white returns tag still attached. They do not need to be in their original packaging but must be securely wrapped for transit.

What if my item arrived faulty or damaged?

Contact us at info@scarlettandjo.com with a photo of the fault as soon as possible. Once confirmed, we will refund you in full — including your original delivery charge — within 28 days, or arrange a replacement.

Can I return an item bought from a third-party retailer?

No. Items purchased from third-party retailers must be returned directly to that retailer. Only items purchased from scarlettandjo.com can be returned to us.

How do I cancel a Scarlett & Jo order?

Email info@scarlettandjo.com as soon as possible. If your order has not yet been dispatched, we will do our best to cancel it. If it has already been dispatched, you can return it once it arrives using our standard returns process.

Will I be refunded for the original shipping charge?

Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Where do I send my US return?

Send returns to: Scarlett & Jo Returns, Green Worldwide Shipping, 2611 Regent Blvd, Suite 300, Irving, TX 75063, United States. We recommend keeping your proof of postage until your refund has been processed.

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