Accessibility Statement | Scarlett & Jo

Scarlett & Jo is committed to making our website accessible and inclusive for all customers, including individuals with disabilities. We strive to comply with recognised accessibility standards and continuously work to improve the usability and accessibility of our website.

On this page: Our Commitment | Standards | Ongoing Efforts | Contact Us | Related Policies

Our Commitment

We believe that everyone deserves equal access to our products, services, and information. Scarlett & Jo is committed to ensuring that our website is accessible to people with a wide range of abilities, including those who use assistive technologies such as screen readers, voice recognition software, or keyboard-only navigation.

We welcome feedback from all customers and take accessibility-related concerns seriously. If you encounter a barrier on our website, we want to hear from you.

Accessibility Standards

We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognised standards for web accessibility. These guidelines are developed by the World Wide Web Consortium (W3C) and cover a wide range of recommendations for making web content more accessible.

We also aim to meet the requirements of the Americans with Disabilities Act (ADA) as they apply to websites and online services.

Ongoing Efforts

Our ongoing accessibility efforts include:

  • Providing keyboard-accessible navigation throughout the site
  • Maintaining readable text and sufficient colour contrast ratios
  • Supporting screen reader technologies with appropriate ARIA labels and semantic HTML
  • Improving form accessibility, including clear labels and error messaging
  • Providing descriptive alternative text for images
  • Regularly reviewing website accessibility performance against WCAG 2.1 AA criteria
  • Working with our development and design teams to address identified accessibility issues promptly

We recognise that accessibility is an ongoing process and are committed to continuous improvement.

Contact Us

If you experience difficulty accessing any part of our website, require assistance placing an order, or have suggestions for improving accessibility, please contact us:

Please include the following in your message:

  • A description of the issue or barrier you encountered
  • The webpage URL where the issue occurred (if applicable)
  • The device and browser you are using
  • Your preferred method of contact for our response

We will make reasonable efforts to provide the information, item, or service you seek through an accessible method and will respond promptly to all accessibility-related enquiries.

 

Last Updated: 06.30.2026