Terms & Conditions of Service | Scarlett & Jo

These Terms of Service govern your access to and use of the Scarlett & Jo website, mobile applications, products, services, loyalty programs, and related offerings (collectively, the "Services"). Please read them carefully before placing an order or using our Services.

On this page: Overview | Eligibility | Products & Services | Order Acceptance | Pricing | Pre-Orders | Membership Programs | Promotions | Gift Cards | User Content | Intellectual Property | Prohibited Conduct | Disclaimer | Liability | Indemnification | Governing Law | Dispute Resolution | Class Action Waiver | Changes | Contact Us

Overview

Welcome to Scarlett & Jo. Throughout these Terms, "Scarlett & Jo," "Company," "we," "our," and "us" refer to Scarlett & Jo and its affiliated entities.

By accessing our website, creating an account, purchasing products, joining a membership program, downloading our mobile app, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not access or use our Services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer products and services.

Eligibility

You must be at least 18 years old, or the age of majority in your state of residence, to use our Services or place an order. By using our Services, you represent and warrant that you satisfy these eligibility requirements.

Products & Services

All products are subject to availability. We reserve the right to:

  • Limit quantities purchased.
  • Refuse or cancel orders.
  • Discontinue products.
  • Modify product descriptions, pricing, promotions, or availability without notice.

We make reasonable efforts to accurately display colors, sizing, and product details; however, actual product appearance may vary based on device settings and other factors.

Order Acceptance

Your submission of an order constitutes an offer to purchase. Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse, limit, or cancel any order for any lawful reason, including:

  • Product unavailability.
  • Pricing or listing errors.
  • Suspected fraud.
  • Violation of these Terms.
  • Reseller or commercial purchasing activity.

If payment has been collected for a cancelled order, we will issue an appropriate refund.

Pricing

All prices displayed on the US website are in US Dollars (USD). Prices, promotions, discounts, and product availability may change without notice. Sales tax is calculated at checkout based on your delivery address and applicable state tax rates.

In the event of a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.

Pre-Orders

Products offered for pre-order may have estimated delivery dates only. Estimated shipping dates are not guaranteed. Payment may be collected at the time the pre-order is placed. Pre-order products may be delayed due to manufacturing, transportation, customs, or supply chain issues.

Membership Programs

Scarlett & Jo may offer loyalty, VIP, rewards, referral, subscription, or membership programs. We reserve the right to:

  • Modify program benefits.
  • Change eligibility requirements.
  • Adjust discounts or rewards.
  • Suspend or terminate membership programs.

Membership benefits have no cash value unless required by law.

Promotions & Discount Codes

Promotional offers may be subject to separate terms and conditions. Unless otherwise stated:

  • Discount codes cannot be combined.
  • Discounts have no cash value.
  • Promotions may be modified or terminated at any time.
  • Promotional offers are void where prohibited.

We reserve the right to cancel promotions resulting from technical errors, fraud, or misuse.

Gift Cards

Gift cards are subject to applicable federal and state laws. Gift cards are not redeemable for cash except where required by law. Lost, stolen, damaged, or unauthorized gift card use may not be replaceable. Additional gift card terms may apply. For full details, visit our Gift Card Policy.

User Content

If you submit reviews, photos, testimonials, social media content, comments, or other materials to Scarlett & Jo, you grant us a perpetual, worldwide, royalty-free, transferable license to use, reproduce, publish, distribute, display, modify, and create derivative works from such content for marketing, advertising, and business purposes. You represent that you own or have permission to submit such content.

Intellectual Property

All content available through our Services — including text, images, graphics, logos, trademarks, videos, product designs, and software — is owned by or licensed to Scarlett & Jo and protected by intellectual property laws. No content may be copied, reproduced, distributed, or exploited without our prior written consent. For further details, please see our Intellectual Property Notice.

Prohibited Conduct

You agree not to:

  • Violate any applicable law or regulation.
  • Interfere with website functionality.
  • Upload malicious software.
  • Scrape, crawl, or harvest website content.
  • Use automated purchasing systems.
  • Impersonate another person.
  • Infringe intellectual property rights.
  • Submit false or misleading information.

Violation of these Terms may result in account suspension or termination.

Disclaimer of Warranties

The Services and products are provided "as is" and "as available." To the maximum extent permitted by law, Scarlett & Jo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Scarlett & Jo shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Services. Our total liability shall not exceed the amount paid by you for the product or service giving rise to the claim.

Some states do not allow certain limitations of liability. In such states, liability shall be limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Scarlett & Jo and its affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, damages, liabilities, costs, and expenses arising from:

  • Your violation of these Terms.
  • Your misuse of the Services.
  • Your violation of any applicable law or third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

Dispute Resolution

Before filing a legal claim, you agree to first contact Scarlett & Jo and attempt to resolve the dispute informally by emailing info@scarlettandjo.com.

Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be resolved exclusively in the state or federal courts located in Delaware, and each party consents to the personal jurisdiction of those courts.

Class Action Waiver

To the extent permitted by law, you agree that claims against Scarlett & Jo may only be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.

Changes to These Terms

We may update these Terms at any time. Changes become effective when posted to this page. Your continued use of the Services following any update constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

Contact Us

If you have any questions about these Terms, please contact us:

 

Last Updated: 06.30.2026